Shipping policy

Thank you for choosing Cosmo Elegance. We aim to guarantee the timely and secure delivery of your jewellery. Please take a moment to familiarize yourself with our shipping policy.

  1. Shipping Methods and Timeframes:

    • Express Shipping within the United Kingdom: Estimated delivery within 1-3 business days via Royal Mail Tracked.
    • International Shipping: Delivery times may vary based on the destination country. Please allow 7-14 business days for international deliveries via Royal Mail International Tracked. *Please note that the mentioned delivery timeframes are approximate and subject to variations influenced by factors like order volume, holidays, customs procedures, and unforeseen circumstances.

  2. Shipping Charges:

    • United Kingdom:
      • Express (1-2 working days) - £4
      • FREE for orders over £50
    • Europe:
      • International Tracked & Signed (4-12 working days) - £10
      • FREE for orders over £100
    • Rest of the World:
      • International Tracked & Signed (4-12 working days) - £15
      • FREE for orders over £100 *International orders are subject to customs procedures, and any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

  3. Order Processing Time:

    • We process orders within 1-3 business days after placement, excluding weekends and public holidays. Once shipped, you'll receive a confirmation email with tracking information.

  4. Shipment Tracking:

    • Tracking information is provided for all orders. You'll receive an email with a tracking number, and you can track your shipment at www.royalmail.com using the provided number.

  5. Address Accuracy:

    • Ensure your shipping address is accurate and complete during checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. Contact our customer support team immediately for any address changes after placing an order.

  6. Shipping Restrictions:

    • While we strive to ship to as many locations as possible, certain restrictions may apply to specific countries or regions. If any issues arise with shipping to your destination, we'll promptly notify you and work towards a suitable solution.

For further inquiries or assistance regarding our shipping policy, please don't hesitate to contact our customer support team ( cosmoelegance@hotmail.com ). We are committed to delivering the best service for a seamless shopping experience for our valued customers worldwide.